TP · Behavioral Insights
TP Performance Hub
Week
⚠️ Supplemental resource only — Tableau is the source of truth.·Data on this site uses filtered views not applied in Tableau (e.g. Chat AHT only includes sessions above 17 minutes). Handle time figures here are intentionally scoped and are not directly comparable to Tableau results.
Weekly Overview
Your weekly at-a-glance view. Start here to see the biggest coaching opportunities ranked by severity and volume across both channels.
🎯 Top Coaching Priorities This Week
Ranked by severity and volume across all channels — start here.
Action Required
Signal Heat Map — top behavioral signal per channel × metric
Chat Analysis
Deep-dive into Chat behavioral signals. Use the AHT tab to identify what's driving longer handle times, and the tNPS tab to surface behaviors linked to customer dissatisfaction.
Email Analysis
Deep-dive into Email behavioral signals. The AHT / TTC tab covers Time to Close (TTC) — how long it takes to fully resolve an email thread. The tNPS tab surfaces behaviors linked to customer dissatisfaction.
Coaching Library
All coaching asks in one place — copy-ready language for 1:1s and team sessions.
Signals are sorted by severity then volume so the highest-impact coaching is always at the top. Filter by channel or metric, copy the language, and use it directly in a 1:1 or team huddle. High-priority signals are highlighted in red.
Source Reports
Weekly GumLoop analysis documents — full narrative, case evidence, and appendix data.
The full source documents behind this site's signals. Use these when you need deeper case-level evidence — for performance discussions, escalations, or trend research. Most recent week is expanded by default; click any week header to expand older reports.